شحن
Shipping & Returns Policy
(According to the Laws of the State of Kuwait)
Shipping Policy
We aim to process and ship all orders as quickly and smoothly as possible.
• Orders are processed within 1–3 business days after confirmation
• Delivery within Kuwait usually takes 1–5 business days, depending on location
• Delivery timelines may vary during public holidays, promotions, or unforeseen circumstances
• Once the order is shipped, the customer will receive delivery details via WhatsApp, SMS, or email
Shipping fees, if applicable, are clearly shown at checkout.
Returns & Refunds Policy (14 Days)
In accordance with Kuwaiti consumer protection laws, customers have the right to return eligible products within 14 days from the date of delivery.
Eligible Returns
You may request a return if:
• The product is unused, undamaged, and in its original packaging
• The return request is made within 14 days of receiving the order
• Proof of purchase (invoice or order confirmation) is provided
Non-Returnable Items
The following items are not eligible for return:
• Used, damaged, or altered products
• Customized or made-to-order items
• Hygiene-related or personal-use products once opened
• Items returned after the 14-day period
Refund Process
• Once the returned item is inspected and approved, the refund will be processed
• Refunds are issued using the original payment method
• Processing time for refunds is typically 7–14 business days
• Shipping fees are non-refundable unless the return is due to an error from our side
Exchanges
If you received a defective or incorrect item, we will replace it at no additional cost, subject to availability.
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Returned items must be securely packaged to avoid damage during transit
Contact Us
For any shipping or return inquiries, please contact us via:
• Customer support channels listed on our website
