Frequently ask questions

What products do you offer ?
We offer a carefully curated selection of premium bukhour, oud oils, chosen to reflect refined taste, exceptional quality, and lasting presence, with plans to expand in the future to include additional fragrance products.

Do you offer customization or special orders ?
Certain products may be customized or prepared as special orders. Availability depends on the item and order quantity. Please contact us for details.

How can I place an order ?
Orders can be placed directly through our website or by contacting us via our official communication channels.

What payment methods do you accept ?
We accept secure online payments including K-Net, Visa, Mastercard, and other approved payment methods.

How long does delivery take ?
We offer same-day or next day delivery within kuwait.
For orders within GCC countries, delivery typically takes 3 to 5 business days.

What is your return and exchange policy ?
Returns or exchanges are accepted within 14 days of purchase, provided the product is unused and in its original condition.

How can I contact customer support ?
Our support team is available to assist you via email, WhatsApp, or the contact page. We aim to respond as quickly as possible.

Do you offer bulk or corporate orders ?
Yes. We offer tailored solutions for bulk purchases, corporate gifting, and special occasions. Please contact us for a custom quotation.